Frequently Asked Questions

Welcome to the Relax Saunas FAQ page! Below, you’ll find answers to common questions about our far infrared saunas, their benefits, usage, maintenance, and purchasing process. If you have additional questions, feel free to contact our support team.

Relax Saunas uses a patented dual FIR semiconductor system that emits near 100% pure far infrared energy. Unlike lower-quality infrared saunas that emit mixed wavelengths, our technology provides the highest quality far infrared absorption for deep detoxification, circulation improvement, and pain relief.

Far infrared energy penetrates deep into tissues, stimulating circulation, cellular repair, detoxification, and relaxation. Benefits include:

  • Increased blood flow and oxygenation
  • Enhanced muscle and joint recovery
  • Reduction in inflammation and chronic pain
  • Improved skin health and collagen production
  • Boosted metabolism and weight management
  • Stress reduction and better sleep

Both saunas use the same patented far infrared technology, but the Black Pro model features thicker, upgraded insulation that allows for faster heating, better heat retention, and shorter session times. It is ideal for professional use, such as spas and clinics, while the Silver Elite is designed for home use with excellent durability and performance.

The Black Pro model costs more due to its superior tent insulation, which enhances heat efficiency, retains heat longer, and allows for shorter session times. It’s built for high-traffic, professional use, making it more durable and efficient for frequent sessions.

Maintenance is easy.

  •  Always use a towel to cover any area your body touches to soak up sweat.
  •  Use a slightly damp with pure water cloth to wipe the interior of the sauna.
  •  You can also let the sauna run for 5 minutes empty to "self-clean".
  •  The foot pad between the two radiators can be removed and washed if necessary.
  •  If dust builds up inside the radiator, you can use a vacuum cleaner to remove any dust.

Relax Sauna is one of the few companies which has done certified, independent testing on their sauna and publicly published the results.

You can view the report here.

In the test, the maximum level of EMF recorded was 46.510 mG at 2 centimeters from the heater, which is much closer than your body is during use.

The American Conference of Governmental Industrial Hygienists (ACGIH®) standards for occupational exposure to EMF is 10,000 mG(milligauss).

Most saunas use large panels to generate the infrared. These panels have many wires of electric current and surround the body, thus creating a magnetic field around the body.

Relax Saunas have two far infrared radiators down below the feet. The electric current does not go near the body and thus EMF levels are low near the body and head when using.

Harmful levels of EMF are generally only seen near power lines and industrial equipment which uses far more power than a home device.

Relax Saunas are built from quality materials such as inert nylon and silver. The saunas are packed in clear plastic bags for shipping and may have slight "new car" smell when first opened. We suggest running the sauna for 30 minutes when you first set it up. This will disperse any remaining new car smell. After this, there is no off gassing or plastic odor. The materials in the sauna use materials with minimal off-gassing. Far below the levels of government standards and most carpets.

Yes, but with precautions. Children should use the sauna under adult supervision, with lower temperatures and shorter sessions (typically 5-10 minutes). Always consult a pediatrician before use.

Most users enjoy sessions between 15-30 minutes. If you're new to infrared therapy, start with 10-15 minutes and gradually increase. Hydration is key, so drink water before and after your session.

The sauna reaches a comfortable and therapeutic range of 140-170°F (60-77°C). Unlike traditional saunas that rely on air temperature, Relax Saunas work by heating the water molecules in your body. You can control the session duration and exposure by adjusting how long you stay inside.

Yes, too much exposure can lead to dehydration, dizziness, or fatigue. Stick to recommended session times and listen to your body. If you feel lightheaded or overly fatigued, exit the sauna and hydrate immediately.

  • Stay hydrated before and after use.
  • Avoid alcohol before sauna sessions.
  • If pregnant or with a medical condition, consult a doctor first.
  • Start with shorter sessions if new to infrared therapy.
  • Take breaks if you feel overheated.

People with pacemakers or other implanted medical devices should consult their physician before using an infrared sauna. FIR therapy may interfere with electronic medical devices.

Children over 6 years old can use infrared saunas for short sessions (5-10 minutes) at lower temperatures, under adult supervision. Always consult a doctor for younger children.

Red light therapy and far infrared therapy both use light, but they work in different ways. Red light therapy uses visible red and near-infrared wavelengths that primarily affect the skin and mitochondria, promoting collagen production, reducing inflammation, and aiding cellular repair. However, it does not penetrate deeply. Far infrared, on the other hand, is an invisible wavelength that penetrates up to 1.5 inches into muscles and joints, heating the body directly. This deep heat stimulates circulation, improves detoxification, and relieves muscle tension, making it more effective for pain relief and full-body relaxation.

Not at all. Relax Saunas are energy-efficient and cost about the same as running a standard hair dryer or space heater. A typical 15-minute session uses around 1000-1500 watts, costing only 5 cents per use, depending on your local electricity rates. Even with daily sessions, the monthly cost is usually less than $1.50, making it a far more affordable option compared to commercial sauna visits.

Far infrared is a type of light, but it exists outside the visible spectrum, meaning the human eye cannot detect it. Unlike red light therapy, which emits a faint red glow, far infrared works by delivering energy that is absorbed directly by the body rather than producing visible light. You may not see it, but you will definitely feel the deep, penetrating warmth as your body absorbs the infrared energy.

Ordering & International Questions

We ship using FedEx Ground for domestic shipments within the US,

Shipping time is 2-3 business days. For international shipments, shipping time is 2-3 weeks on average.

Yes. We will send a model with a compatible electric plug for your country. 

We ship to most countries, with the exceptions of Hong Kong and Singapore. (There are other exclusive sellers in those regions.) Customs and Duty charges: Shipments to addresses outside the continental U.S. may have additional customs and duties charges. Customer is responsible for taxes, customs and duties.

All orders come with a 30 day money back 100% satisfaction guarantee.

All Relax Sauna products also include a 1 year warranty. If there are any problems with your sauna within 1 year of purchase we will replace or repair it free of charge.

You can purchase directly from our website at RelaxSaunas.com or through authorized retailers.

At Relax Saunas, we believe in honesty and transparency above all. That’s why we don’t claim our saunas are “Made in the USA”—even though many of our competitors do—because we follow FTC guidelines, which prohibit that label unless all or virtually all components are of U.S. origin.

Our saunas are powered by an exclusive, patented far infrared semiconductor chip manufactured in Taiwan—the global leader in microelectronic innovation. This chip is the heart of what makes Relax Saunas different: it delivers near 100% pure far infrared energy in the ideal 4–14 micron range, with a power density over 20 w/cm²—far exceeding industry standards.

While this critical component is made overseas, Relax Saunas is proudly headquartered in Las Vegas, NV and Columbus, OH, where our U.S. team oversees operations, customer support, warehousing, and distribution.

So, while we don’t carry a “Made in the USA” label, what we do offer is something more meaningful: a commitment to integrity, wellness, and technological excellence, delivered by a team that’s here for you every step of the way.

Usage & Troubleshooting

  • Check the power outlet to ensure it’s functional.
  • Verify that the power cord is securely connected to both the wall and the sauna unit.
  • Try resetting the plug by unplugging it for a few minutes before reconnecting.
  • If issues persist, contact customer support.

Our Lie-Down Sauna is designed for comfort and relaxation, allowing you to lie on your back while being covered by the infrared dome. To use:

  1. Place a towel inside for absorption.
  2. Lie down and cover yourself with the dome.
  3. Adjust your position for comfort and relax for 20-30 minutes.

Start slow—especially if you're new to far infrared (FIR) therapy. We recommend beginning with 10 to 15 minutes per session, 3 to 4 times a week. As your body acclimates, you can gradually work your way up to 30–40 minutes per session, even daily, depending on how you feel.This is a highly individualized experience. Some people sweat heavily right away, while others take a few sessions to start detoxing through the skin. Listen to your body. If the heat becomes uncomfortable at any point, simply open the zipper slightly to release some warmth—you'll still be receiving the beneficial FIR rays, even with the sauna partially open.Hydration is essential. Drink water before, during, and after your session to support detox and recovery.Before starting any sauna regimen, especially if you have underlying health conditions, consult your healthcare provider to ensure there are no contraindications for use. FIR therapy is gentle but powerful—used wisely, it can become one of the most effective wellness tools in your routine.

Detox & Health Concerns

If you have any form of cancer, consult your doctor before using an infrared sauna. Many users find benefits in overall well-being, but professional medical advice is strongly recommended.

Yes, far infrared therapy is well-known for its ability to relieve chronic muscle pain. The deep-penetrating heat increases circulation, delivering oxygen and nutrients to sore or injured areas. It also reduces inflammation, helping to ease conditions like arthritis, fibromyalgia, and post-workout muscle soreness. Many people who suffer from chronic pain report significant relief with regular use, often experiencing looser muscles, improved mobility, and less stiffness after a session.