We process orders as we receive them and usually ship them within 48 hours.
Our shipping and handling fee for saunas are $50. We ship orders until 4:00 pm EST M-F, except U.S. holidays. The Silver & Black sauna box weighs 33lbs and the BOX dimensions are 28x21x12. If you have any questions please contact us.
NOTE: If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you to confirm your correct shipping address. We will attempt to contact you three (3) times after that your order will be canceled. If your address turns out to be undeliverable you may be responsible for any additional shipping costs.
Within the Continental U.S.
We mostly ship with FedEx.
Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). We are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue. For additional protection against loss or damage, we recommend you purchase a signature service at the time your order is placed (for an additional fee). Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.
Outside the Continental U.S.
Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico)
The cost is $125.00. If you have shipping questions please email us at email@example.com or call 800-533-437 before you order.
We ship internationally by using DHL, UPS.
International items are considered custom order and the shipping/ conversion cost is non refundable. International shipping time varies depending on your location, on average you will most likely receive your sauna in 2-3 weeks.
The recipient of the international shipment, is wholly responsible for resolving ALL customs charges and fees.
If you refuse to resolve any customs issue that is either out of our control or out of the parcel carriers' control and results in the package being held at customs, then you forfeit any possible reimbursement of the product cost and/or shipping cost. International items are considered custom order and the shipping/ conversion cost is non refundable.
We really do appreciate your business, and appreciate being able to assist you in improving the quality of your health and your life. In the unlikely event you do wish to return any of these products, most items may be returned within 30 days of purchase. A return authorization (RMA) must be obtained from Relax Saunas of Momentum before returning. Once obtained you will receive a FedEx return label, please drop the package off at your nearest FedEx location. A $100 restocking charge may be applied.