Cancellation, Returns & Refunds
Due to our providing same day service on most items we sell, cancellations must be requested the same day the order was placed, before 5:00 pm EST.
If you wish to cancel or change your order, you must contact us immediately. If your order has already been shipped, and you still wish to cancel it, we must treat it as a return and you may not be eligible to receive a refund of the S/H and return postage.
30 Day Guarantee - Easy Return
**YOU MUST AUTHORIZE ANY RETURNS WITH US PRIOR TO RETURNING THE ITEM(S)**
Unused/Unopened Returns: If the items you purchased are 'unused and unopened'* and you're not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approval authorization. After you receive your authorization, you may return the item to us for a refund of your purchase price less shipping and handling. You are responsible for return postage** and securely packaging and shipping the returned item(s) (we recommend insuring the package, we are not responsible for items lost or damaged during return transit). When we receive your return, you will be refunded by the same method as the purchase was made.
*'Unused and unopened' means there are no signs of usage, all seals are intact, and all paperwork and packaging is present.
**If you're returning an item due to an error on our part, we will refund you the purchase price of the returned item(s), the original S/H charge plus the cost of return postage (not to exceed the original shipping cost).
Gently Used/Opened Returns: If the items you purchased are used and/or opened and you're not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approved authorization. If your product is defective and has a warranty from the manufacturer, please contact them directly. If you require assistance in contacting or dealing with the manufacturer, please let us know and we will be glad to assist you as best we can. Items that are not defective must be authorized for return and are subject to a 15% restocking fee. Items that are damaged, missing or damaged packaging/paperwork or items that show excessive wear, may not be approved for return. After you receive your approved Authorization you may return the item to us for a refund of your purchase price less shipping, handling and the restocking fee (if applicable). You are responsible for return postage and securely packaging and shipping the returned item(s) (we recommend insuring the package as we are not responsible for items damaged during transit). When we receive your return, you will be refunded by the same method as the purchase was made.
We really do appreciate your business, and appreciate being able to assist you in improving the quality of your health and your life.
In the unlikely event you do wish to return any of these products, most items may be returned within 30 days of purchase. A return authorization (RMA) must be obtained from Relax Saunas of Momentum before any goods are returned. Returns should be shipped prepaid, and properly insured. Relax Saunas of Momentum will not be responsible for damages during transit. A 10% or 15% restocking charge may be applied.