SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
3509 N. High St.
Columbus, Ohio 43214
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - **Shopify**
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read:
Shopify’s Terms of Service - https://www.shopify.com/legal/terms.
SECTION 5 - THIRD-PARTY SERVICES
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:
or by mail at:
Relax Saunas of Momentum
[Re: Privacy Compliance Officer]
3509 N.High St.
Columbus, Ohio 43214
We process most orders as we receive them and usually ship them the same day. Our shipping and handling fee for saunas are $50, most other smaller items are a flat rate of $15 to addresses inside the continental U.S. Some of our very small or very large items have special shipping fees that are noted where applicable. Shipments to addresses outside the continental U.S. are charged actual shipping fees. In this case, we will contact you with shipping rates and options when your order is processed. We ship orders until 5:00 pm EST M-F, except U.S. holidays. Read our shipping policy in detail below. If you have any questions please contact us.
NOTE: If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you to confirm your correct shipping address. We will attempt to contact you three (3) times after that your order will be canceled. If your address turns out to be undeliverable you may be responsible for any additional shipping costs.
SHIPPING WITHIN THE CONTINENTAL U.S.
We mostly ship with FedEx. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). We are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue. For additional protection against loss or damage, we recommend you purchase a signature service at the time your order is placed (for an additional fee). Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.
SHIPPING OUTSIDE THE CONTINENTAL U.S.
Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico)
The cost is $125.00. If you have shipping questions please email us (email@example.com) or call (1800-533-4372) before you order.
International Shipping Rates
We ship internationally by using DHL or UPS. International items are considered custom order and the shipping/ conversion cost is non refundable. International shipping time varies depending on your location, on average you will most likely receive your sauna in 2-3 weeks.
The recipient of the international shipment, is wholly responsible for resolving ALL customs charges and fees. If you refuse to resolve any customs issue that is either out of our control or out of the parcel carriers' control and results in the package being held at customs, then you forfeit any possible reimbursement of the product cost and/or shipping cost. International items are considered custom order and the shipping/ conversion cost is non refundable.
We really do appreciate your business, and appreciate being able to assist you in improving the quality of your health and your life. In the unlikely event you do wish to return any of these products, most items may be returned within 30 days of purchase. A return authorization (RMA) must be obtained from Relax Saunas of Momentum before returning. Once obtained you will receive a FedEx return label, please drop the package off at your nearest FedEx location. A $100 restocking charge may be applied.
Cancellation, Returns, & Refunds
Due to our providing same day service on most items we sell, cancellations must be requested the same day the order was placed, before 5:00 pm EST. If you wish to cancel or change your order, you must contact us immediately. If your order has already been shipped, and you still wish to cancel it, we must treat it as a return and you may not be eligible to receive a refund of the S/H and return postage.
30 Day Guarantee - Easy Return
**YOU MUST AUTHORIZE ANY RETURNS WITH US PRIOR TO RETURNING THE ITEM(S)**
Unused/Unopened Returns: If the items you purchased are 'unused and unopened'* and you're not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approval authorization. After you receive your authorization, you may return the item to us for a refund of your purchase price less shipping and handling. You are responsible for return postage** and securely packaging and shipping the returned item(s) (we recommend insuring the package, we are not responsible for items lost or damaged during return transit). When we receive your return, you will be refunded by the same method as the purchase was made.
*'Unused and unopened' means there are no signs of usage, all seals are intact, and all paperwork and packaging is present.
**If you're returning an item due to an error on our part, we will refund you the purchase price of the returned item(s), the original S/H charge plus the cost of return postage (not to exceed the original shipping cost).
Gently Used/Opened Returns: If the items you purchased are used and/or opened and you're not completely satisfied, please call 1-800-533-4372 within 30 days of the shipping date to get an approved authorization. If your product is defective and has a warranty from the manufacturer, please contact them directly. If you require assistance in contacting or dealing with the manufacturer, please let us know and we will be glad to assist you as best we can. Items that are not defective must be authorized for return and are subject to a 15% restocking fee. Items that are damaged, missing or damaged packaging/paperwork or items that show excessive wear, may not be approved for return. After you receive your approved Authorization you may return the item to us for a refund of your purchase price less shipping, handling and the restocking fee (if applicable). You are responsible for return postage and securely packaging and shipping the returned item(s) (we recommend insuring the package as we are not responsible for items damaged during transit). When we receive your return, you will be refunded by the same method as the purchase was made.
We really do appreciate your business, and appreciate being able to assist you in improving the quality of your health and your life. In the unlikely event you do wish to return any of these products, most items may be returned within 30 days of purchase. A return authorization (RMA) must be obtained from Relax Saunas of Momentum before any goods are returned. Returns should be shipped prepaid, and properly insured. Relax Saunas of Momentum will not be responsible for damages during transit. A 10% or 15% restocking charge may be applied.